5. – Planning

Creation of the S&OP department (Sales & Operations Planning)

  • Creation of an S&OP department to serve as a link between sales needs and operational possibilities.

  • Preparation of loads and sequence of machines.

  • Definition of inventories.

  • Weekly, monthly and quarterly invoicing forecasts.

  • The only voice authorized to give and manage the monitoring of customer deadlines.
   
Level service

  • Definition of term or lead time as the temporary distance between the moment the order confirmation is signed by the customer and the moment it is delivered to it.

  • Definition of punctuality as the number of order lines on time in the warehouse with respect to the total ones.

  • Punctuality of 90% in 2018 versus 68% in 2017. Target: 95%.
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Services and General Costs + Strategic Options

6

Introduction